SaaS Service Agreement

1. Who contracts

This agreement is between N.0 Tecnologia, Lda., a private limited company, registration and tax number 518149684, registered office at Rua de Fundões, n.º 151, 3700-121 São João da Madeira, Portugal, share capital €500.00 (“N.0”), and the customer who registers a stable on the platform. For customers established in Brazil, the provider is N0 Tecnologia Ltda., CNPJ 36.757.176/0001-30, Av. Antônio Lira, 182, sala 102, Tambaú, João Pessoa – PB, CEP 58039-050, and clause 16 applies. Contact: estabulo@n0.pt.

2. Subject

N.0 gives the customer access to Estábulo, an ERP with an AI assistant for managing studs, stables and equestrian centres, delivered as a service (SaaS) over the internet, installable apps and the messaging assistant, under the subscribed plan. The service includes hosting, backups, updates and support.

Outside the subject: certified tax invoicing, veterinary, legal or accounting advice, and the relationships between the customer and its owners, staff or students. Documents the platform generates for those relationships (boarding contracts, payment notices, receipts, reports) are the customer's tools, under its sole responsibility.

3. Account, stables and users

The customer is responsible for the accuracy of account data, for keeping credentials safe and for everything done with them. It decides whom to invite and with which role, and is responsible for having a legal basis to enter third-party data and for informing those people. One account may hold several stables; each counts towards the plan's limits. The platform is for professional use; accounts used for unlawful purposes, to harm third parties or against animal welfare may be suspended.

4. AI assistant

The assistant interprets natural language and can make mistakes. Every write action is shown to the user for confirmation before it is saved; the user is responsible for what they confirm. Answers are management information, not veterinary advice.

Voice, text and image processing is done by European AI model providers (currently Mistral AI, France) or, on request and at the customer's cost, on a local server. Content sent to the assistant is used only to carry out the request, deleted after processing and never used to train models. Each plan includes a monthly limit of assistant requests; once reached, the assistant switches to basic mode until the next month or an upgrade. N.0 may replace the model provider with an equivalent one within the European Union, informing the customer.

5. Plans, prices and payment

Plans, limits and prices are those published on the pricing page on the subscription date, plus VAT. 14-day free trial, no card; without a paid subscription the account becomes read-only. Subscriptions are monthly or yearly, paid in advance by card (Stripe) or by transfer against a payment notice, renewing automatically until cancelled. Price changes are announced 30 days ahead and apply to the next renewal.

Late payment: 15 days after the due date the account becomes read-only; after 30 days it is suspended; after 60 days N.0 may terminate, keeping data for the period in clause 9. Started periods are not refunded unless the law requires it. Customers brought in by a partner are billed by the partner; all other clauses apply in full.

6. Availability, support and maintenance

Availability target of 99.5% per month, excluding scheduled maintenance (announced 48 hours ahead, outside 07:00–22:00 Lisbon) and causes beyond N.0's control. Below 99.5%, a credit of 10% of the monthly fee; below 97%, 25%. The credit is the sole remedy for unavailability and must be requested the following month. E-mail support on business days, 09:00–18:00 Lisbon, first response within 1 business day; incidents that block use take priority. Daily backups kept 30 days in the European Union. N.0 may evolve the platform without reducing a plan's essential features without 30 days' notice.

7. N.0's obligations

Provide the service diligently and according to current practice; keep the security measures of clause 9; keep customer data confidential; report security incidents affecting the customer; make data export available at all times.

8. Customer's obligations

Pay the price; use the platform lawfully and under this agreement; keep user data up to date and obtain the required authorisations; not attempt to access other customers' data, bypass limits, overload or attack the service; not resell access without a partnership agreement; report any misuse it becomes aware of.

9. Personal data and security

For account and billing data, N.0 is the controller. For data the customer enters, the customer is the controller and N.0 the processor, under the data processing agreement, which forms part of this agreement and is available on request. Data is hosted in the European Union; sub-processors are listed in the Privacy Policy.

Security measures: encryption in transit, per-stable isolation at database level, role-based access control, optional two-factor authentication, audit log and daily backups. On termination, data stays exportable for 30 days and is then deleted, except billing records (10 years in Portugal, 5 in Brazil) and security logs (12 months). Data breaches are reported to the customer within 48 hours of becoming known.

10. Intellectual property

The platform, code, brand, models, texts and design belong to N.0 or its licensors. The customer receives a non-exclusive, non-transferable, non-sublicensable licence limited to the term of the agreement; copying, modifying, decompiling or reverse engineering is prohibited. Customer data belongs to the customer, who grants N.0 only the licence needed to provide the service. Suggestions may be used to improve the platform without compensation. The customer's name and logo are used as a commercial reference only with prior written, revocable consent.

11. Confidentiality

Each party keeps the other's non-public information confidential during the term and for 3 years after, except where disclosure is required by law.

12. Warranties and liability

N.0 warrants that the platform works substantially as described; it does not warrant freedom from errors or fitness for every need. To the extent permitted by law, N.0's total liability is limited to the amount paid by the customer in the 12 months before the event, excluding loss of profit, loss of business and indirect damages. The limitation does not apply to wilful misconduct, gross negligence, personal injury or where the law forbids it. The customer indemnifies N.0 against third-party claims caused by data entered without a legal basis or by use contrary to the agreement. Neither party is liable for force majeure.

13. Term and termination

The agreement runs from account creation and renews for periods equal to the subscription. The customer may cancel at any time in Settings or by e-mail; the service runs until the end of the paid period. Either party may terminate for a material breach not remedied within 15 days of notice, or for insolvency. On termination clause 9 applies and the licence ends.

14. Changes to the agreement

N.0 may change this agreement with 30 days' notice by e-mail and in the platform. A customer who does not agree may cancel free of charge before the effective date. Use after that date counts as acceptance; N.0 records the accepted version, date and user.

15. General

Notices by e-mail to the account addresses. N.0 may assign the agreement to a group company or successor, with notice. Invalidity of one clause does not affect the others. This agreement, with the Privacy Policy and the data processing agreement, is the entire agreement.

16. Governing law and jurisdiction

European Union: Portuguese law and the courts of the district of Aveiro, without prejudice to a consumer's home forum where applicable. Consumer disputes: the competent alternative dispute resolution body (www.consumidor.gov.pt) and the electronic complaints book (www.livroreclamacoes.pt).

Brazil: Brazilian law, including the Internet Civil Framework and, where applicable, the Consumer Defence Code; courts of João Pessoa – PB, save for a consumer's home forum; www.consumidor.gov.br.

Acceptance

The agreement is accepted when creating the account by ticking the acceptance box. The platform records the user, date and time, IP address and the version of the text accepted.